This Case Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.
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Case Manager Interview Questions
Case management in a healthcare setting is a cross-disciplinary practice. Your candidates will have varying specialties, and they’ll come from a variety of backgrounds including nursing, social work, medicine, workers’ compensation, and mental and behavioral health. The role will vary from company to company as well. The following questions function as a starting point, not a script. Feel free to add your own questions tailored to the exact working environment of the job.
For this position, a specific knowledge base is less important than the values demonstrated by your candidates. On top of clinical skills, compassion, empathy, patience, perseverance, caring, and advocacy are extremely important for this role. In addition, the role of a case manager increasingly calls for leadership and teamwork skills. This is crucial as case managers must be able to coordinate care with the patient’s entire care team including physicians, specialists, hospitals, families, payers, community resources and more.
These questions are written to encourage candidates to give you as much detail as possible about their relevant knowledge, training, and expertise. The most promising candidates are thoughtful and will ask you smart, spontaneous questions of their own.
Operational and Situational questions
- What training or experience has prepared you to excel in this role?
- What specific interests or specialties do you have in case management, if any?
- Walk us through your typical day at work.
- What information do you need to have to create the patient’s health care plan?
- How do you manage transitions in a patient’s health care plan?
- How much negotiation do you have to do on a day-to-day basis?
- How would you rate yourself on providing necessary information to a patient’s entire care team?
- Describe a time you worked with members of a patient’s care team to achieve a significantly successful outcome.
- Described a time you communicated complex medical information to patient in a way that was easy for them to understand.
- How do you work with your patient to evaluate the care they received while in the hospital?
- How would you minimize your patient’s time in the hospital?
- What is your experience with helping families arrange long-term care for patients?
- Recall a time you had to manage conflicting priorities.
- In what ways have you demonstrated cultural sensitivity?
- What’s stressful about being a case manager?
- How do you demonstrate leadership in this position?
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Case Manager Interview Questions and Answers
Before you step into an office for a professional interview, you should have already done a fair amount of preparation. You should feel comfortable with your knowledge of the company, position and industry overall. This information will prepare you for the questions you will encounter and it will help you tailor your responses to what the company needs from a top candidate.
For a case manager, you can expect a range of inquiries regarding your abilities and experiences in the field. While you cannot anticipate every query you will face, there is a pool of common case manager interview questions and answers that you can draw from and practice with. As you compile a list of sample questions, start with the standard inquiries.
Most Common Inquiries
It is true that no amount of preparation will give you the ability to predict all case manager interview questions and answers you will face in an interview. Nevertheless, here are a few of the most common inquires to get you started:
· What drove you to pursue a case management career?
The most driven workers tend to make the best employees. If you jump into a profession merely for the money or benefits, you will not be as motivated to go the extra mile. This is the hiring manager’s perspective, so he or she wants to understand what drives you to be a successful professional. Feel free to be honest about why you chose your career as a case manager, but focus on points aside from money and benefits.
- How do you handle upset clients?
As with any occupation, you will likely be faced with an unsatisfied client at some point. In these cases, you will need to draw upon your professional abilities to communicate and resolve the issue. With these types of case manager interview questions and answers, relate a brief description of what happened and how you handled it. If you do not have previous work experience, provide a scenario that shows how you might resolve a conflict with an upset client.
- Can you work weekends or be on-call?
Case management positions are not confined to the normal nine-to-five framework, particularly if you will be a hospital’s patient liaison. In fact, you might need to respond quickly to an unexpected emergency situation. In this profession, being available for weekends or on-call work shows that you are motivated to do whatever it takes to ensure the success of your prospective employment company. However, if you have extenuating circumstances, say so without getting too personal.
· Can you describe a time when you made a positive difference in a patient’s life?
Initially, this appears to be a question regarding your ability to perform work tasks. Actually, the hiring manager wants to see if you take pride in your work. If you already have some work experience, this is a perfect time to share a relevant anecdote. Otherwise, talk about the difference you plan to make and situations you hope to encounter.
Case manager interview questions and answers are not inherently difficult, but like any professional interview, you need to take adequate time to prepare and practice.
Develop a Method for Responding
As you create your own answers to these common questions, write down your responses. This process will help you organize your thoughts and commit key information to your memory. Do not memorize these replies and recite them in your interview. Candid responses are more effective because they convey genuine interest in the position.
To prepare for the unexpected, devise a response method for case manager interview questions and answers that includes deciphering the inquiry’s intention and a few basic elements of a quality reply. Consider modeling your system after the STAR or SAR methods.