UNIVERSITI TEKNOLOGI MARA (PERLIS)
COURSE CODE/COURSE: MGT162 – Fundamentals of ManagementPREPRED !": Pn #u$%a&'da FuadFCU(T": !us'ness ManagementSEMESTER: )une 2*1+ – Se,tem-e$ 2*1+T"PE OF SS.G#ME#T: GROUP SS.G#ME#T Re,o$t: 1*0 P$esentat'on: +0
Students a$e $e3u'$ed to fo$m a g$ou, %&'4& 4ons'sts of 5 – + mem-e$s Ea4& g$ou, needsto f'nd one o$gan'7at'on -ased on 8ou$ 'nte$est 9o%ee$; 8ou must ensu$e t&at t&eo$gan'7at'on t&at 8ou 4&oose d'd not oe$la, %'t& t&e ot&e$ g$ou, Students must %$'te a$e,o$t -ased on 8ou$ unde$stand'ng f$om t&e lesson lea$ned 'n t&e 4lass To%a$ds t&e end of t&e semeste$; ea4& g$ou, needs to ,$esent t&e'$ 'deas and f'nd'ngs to t&e $est of t&e 4lass
CONTENTS OF THE REPORT/GUIDELINES
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.dent'f8 t&e f'$m?s – O$gan'7at'onal st$u4tu$e and e<,la'n t&e o$gan'7at'on?s 4&a'n of 4ommand; s,an of 4ont$ol; l'ne > staff $es,ons'-'l't'es and t8,es of de,a$tmental'7at'onD(ead'ng
.dent'f8 t&e leade$s&', a,,$oa4& used -8 t&e manage$ 'n ma='ng su$e t&at 8ou$ em,lo8ees a$e %o$='ng to%a$ds a4&'e'ng t&e goals of &'s/&e$ o$gan'7at'on Relate 8ou$ ans%e$ %'t& an8 leade$s&', t&eo$'es ECont$ol
Des4$'-e t&e 4ont$ol met&ods ado,ted -8 f'$ms ,$e@a4t'on 4ont$ol; stee$'ng 4ont$ol;s4$een'ng 4ont$ol and ,ost@a4t'on 4ont$ol
Come out %'t& e<am,les of t&e 4ont$oll'ng a4t''t'es t&at ta=e ,la4e 'n an8 of t&e f'$mde,a$tment Planned ,e$fo$man4e ta$get; a4tual ,e$fo$man4e and 4o$$e4t'on a4t'on-e'ng ta=enFCon4lus'on
E<,la'n %&at 8ou &ae lea$ned f$om t&e d's4uss'on %'t& 8ou$ g$ou, mem-e$s
NO.CRITERIA FOR REPORT/PRESENTATION
Quality Management Chapters 1-3
...Completion of Chapter 1 Proctor and Gamble – Focus on repeat customers * Practical satisfaction of meeting customer requirements. * Review of modern quality – Skilled craftsman on 1 to 1 basis. Blacksmith.. one on one negotiation face to face relations with customers. * Industrial Revolution – Henry Ford – Mass production. Quality once a post production review. Reactive approach. * Bell System Statistical – Shurart. * WWII Post War l 40’sand 50’s- Beming and Juran concepts fell on deaf ears. This message brought to Japan where concepts were embraced. Outperforming US counterparts. * Fast forward to 1980s… Crisis around globe. Total Quality was reactive approach to crisis. Total quality Shift in vision from reactive little q (reactive post production inspection ) to big Q. – Total Quality approach with no external department but integrated with all responsible for their own quality. Late 80’s-`987 Malcolm Baldrige Award. TQM wasn’t an integrated function at that point. Emergence of quality management - in service industries, government, health care and education. Evolution of quality to the broader concept of performance excellence Growth and adoption of Six Sigma Current and future challenge: continue to apply the principles of quality and performance excellence. Quality is a “race without a finish line”. It is ongoing and continuous. Contemporary Influences on Quality. Globalization Social Responsibility New......
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Data and Analysis Chapter 1
...Bobby Smith Ch. 1 1.12) (a) This could be misleading because car accidents could be caused by a lot more things other than smoking. The people that they look at could be notorious bad drivers who often get distracted. The numbers could also be skewed because they didn’t take into account age, gender, or maybe even race which could lead to more wrecks. It could also do with how well the driver can see or maybe even hear. (b) There could be a causal link between smoking and car crashes, however, because the people who smoke may have been smoking while driving which can be distracting. 1.13) I don’t think it would be significant because it is such a low number. 1.14) (a) This isn’t a very logical conclusion because it’s only a small sample. (b) This isn’t ethical because this could be misleading to their other customers because it’s only the opinion of a few people. (c) This isn’t ethical because they don’t know if this could be harmful to those people. (d) This isn’t logical because there is no causal effect between the incident and the verdict. 1.26) (a) (b) 1.27) (a) (b) 2.1) (a) Categorical (b) Categorical (c) Discrete 2.2) (a) Continuous (b) Discrete (c) Categorical (d) Continuous 2.3) (a) Continuous (b) Continuous (c) Categorical (d) Categorical 2.5) (a) Ratio (b) Ordinal (c) Nominal (d) Interval (e) Ratio (f) Nominal 2.6) (a) Ratio (b) Ratio (c) Interval (d) Nominal (e) Interval (f) Nominal 2.7) Nominal – The name of each player......
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Portfolios of the Poor Chapters 1-3
...Chapter 1- About 2.5 billion people live on less than two dollars a day. Two dollars a day does not mean literally mean “two dollars a day.” It is an average over time. Those who live on so little seek to manage their money. They save as much as they can and borrow when they need to. “Money management, for the poor [is] a fundamental and well-understood part of everyday life” (3). -The authors conducted studies that they called financial diaries to discover how the poor managed their money. -Negative net worth was rare in the study; in fact only 3 percent were in that position. -The poor not only save, borrow, and repay in money but also in kind. Wives swap rice or other food items. Another example would be repaying a debt with labor instead of money. -Most changes over the year in the study was financial rather than physical. “financial management is the stepping-stone to understanding how households build net worth” (11). -Every household in the study had savings and debt of some sort. The hardest things for the households are that their income is irregular. Some days they have work and get paid and some days they don’t. -Long-term money management has two concerns in poor households: One: how to cope with risk Two: the need to build or borrow large sums of money. -The three needs that drive the activity in the house hold are 1. Managing basics ex. Food 2. Coping with risk 3. Raising Lump sums Borrowing = starting or expanding a business or......
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Chapter 3 Assignment 1
...1.) Ethics is the basic question of what is right and wrong that is generally accepted by everyone. Laws are basically ethics that have been adopted by a governing body of some sort (government, company, etc). 2.) Civil law is a set of laws that are created by a governing body for its own regulation. They are used in order to keep its citizens safe. 3.) Constitutional law, criminal law, and administrative law. 4.) The National Information Infrastructure Act of 1996 was the law that amended the Computer Fraud and Abuse Act of 1986. It changed multiple sections of the Computer Fraud and Abuse Act of 1986, mostly by increasing the penalties and fines of some of the cyber crimes. 6.) Privacy is being free from other people viewing or altering your personal data. 9.) The primary purpose of the USA PATRIOT Act was to change some of the laws in order to give law enforcement officials more tools to combat terrorism. Many of the laws changed have to do with electronics. 15.) Policy is a list of expectations that can outline actions that are considered acceptable and actions that are considered unacceptable to an employer. A law is much more harsh when broken than a policy is. 16.) The three general categories of unethical and illegal behavior are: Illicit use, Misuse of Corporate Resources, and Software License Infringement. 18.) The Association of Computing Machinery is the organization that has been established for the longest amount of time. It was......
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Chapter 1 Case Project 1-3
...Chapter 1 Case Project 1-1 For Thrift Towne I would choose a peer-to-peer network because they only have four computers and it’s the simplest form of a network. This type of network is simple to configure, so that would be an advantage for the volunteers that will be working there with minimum experience. With a peer-to-peer network, the computers can directly communicate with each other, so there is no need to purchase any more equipment. With a peer-to-peer network, all of the computers will have the same roles. No computer will have more authority over the others. At Thrift Towne, their workstations will be sufficient with the hardware that they came with. Since they would be using the workstations for inventory and schedules, there would be no need for any upgrades at this time. Chapter 1 Case Project 1-2 The network service I would recommend for Scoops would be management services. Since they are having issues with overwhelming traffic and slow servers, this service will help monitor the activity and notify administrators when the network becomes overloaded. If Scoops decided they wanted to expand, network management would help them balance out the data and distribute the data evenly. By using this service, none of the devices will become overwhelmed. Hence the slow servers. Network management is a good service for this company because of how many workstations they have connected to the server. Network management will help with security as well as back up. This......
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Religion Chapter 1-3
...Psychological of Religion, Study Guides Study Guide-Intro chapters 1. List and define the dimensions of religious commitment. Religious belief (the Ideological Dimension)-the belief dimension refers to what is believed as part of religion, how strongly the belief is held, the bases for the intellectual assent, and how salient that the belief is in the person’s life. Religious Practice (the Ritualistic Dimension) the religious practice dimension refers to the set of behaviors that are expected of a person who declares belief in a certain religion. The emphasis is not on the effect the religion may have on the “nonreligious” aspects of the person’s daily life, but on the specific acts that are part of the religion itself. The religious feeling (the experiential dimension) –the religious feeling dimension is concerned with the inner mental and emotional world of the individual. In addition to experiential events that people may label “religious experiences” the feeling dimension includes such things as the desire to believe in some religion, the fear of not being religious, the sense of physical, psychological, and spiritual well-being that derives from belief and like. Religious knowledge (the intellectual dimension) the religious knowledge dimension refers to the information one has about one’s faith, as compared to belief in the faith. Religious effects (the consequential dimension)-the effects dimension refers to behavior, but not behavior that is formal part of......
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Econ Chapter 1 -3
...Chapter 1 answers Rational Interest 1a) According to my self beneficial factor i believe i would like to attend school full time because this would allow me to complete school faster and earn a degree for a high paying job and a life changing career but at the same time when there seems to be some time on my hands i would also decide not to be a full time student. For instance, on the summer i would be able to work, comprehend and experience the factors for working for ones self etc. I say this because it is not a logical idea to always be a full time student and not have any experience of work and at the same time it would be shoddy for me to work full time because i would have not time for school. 1b)I would rather buy a used book because it allows me to save more money for emergencies. Buying a new book would cost me a lot and selling it would not benefit me what so ever because i would have to sell it at a quarter of the price because it has be used. Buying it used and selling it at the same pre-owned amount is the best decision for me to make. Resources 2a)a taxi cab- physical capital 2b)computer software- physical capital 2c)one hour of legal counsel- labour s)a parking lot - physical capital Macro or Micro issue 3a) microeconomic issue 3b)macroeconomic issue 3c)microeconomic issue 3d)microeconomic issue Chapter 2 answers Opportunity cost 4)if i decide to go to florida i will lose $1000 700 for the cost of florida + the 400......
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Chapter 3 Assignment 1
...Annette Durie NT1210 Unit 3 Assignment 1 Key Terms: TCP/IP Network – A computer network that uses the standards defined and referenced by the TCP/IP model. Networking Standard – A document that details information aabout some technology or protocol related to networking, and that document has been passed through a review and approval process that certifies the document as a standard. TCP/IP model – An open collection of standards related to all parts of networking, grouped together purposefully, so that if a company builds a network using these standards and using products that use these standards, the different network components will work together correctly. Open Networking Model – A networking model whose standards can be read and used to create products without payment to any one company. Open Systems Interconnection (OSI) Model – An open networking model developed by ISO over the same time frame as TCP/IP. Encoding – The process of varying the energy signal on a link so that after the signal is decoded on the receiving device, bits have been communicated over the link. Header – Bytes of data, defined by some standard or protocol, and added in front of the user data that needs to be sent. Protocols use headers to store information that the protocol needs to communicate with other devices. Trailer – Bytes of data, defined by some standard or protocol, and added after the user data that needs to be sent. Used almost exclusively by data link layer......
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Mgt 500 Week 3 Assignment 1
...A++PAPER;http://www.homeworkproviders.com/shop/mgt-500-week-3-assignment-1/ MGT 500 WEEK 3 ASSIGNMENT 1 MGT 500 Week 3 Assignment 1 MGT 500 Week 3 Assignment 1 – Strayer Assignment 1: Starbucks’ Strategy Due Week 3 and worth 280 points Using the Internet and Strayer University databases, research Starbucks’ organizational culture and the key leadership and management traits used to execute the business strategy. Write a four to five (4-5) page paper in which you: Suggest the key elements of Starbucks’ organizational culture that contributes to its success in a global economy. Indicate management’s role with creating and sustaining the organizational culture. Assess the effectiveness of Starbucks’ management decisions in providing innovative offerings for its customers (e.g., WiFi, style of coffee, etc.) in order to achieve its current competitive marketplace advantage. Provide support for your rationale. Determine one (1) key management competency that a successful manager at Starbucks is likely to have. Indicate one (1) way in which this particular competency is a good fit for the organizational culture. Evaluate Starbucks’ ability to achieve long-term sustainability as a global leader in the coffee industry without the organization’s CEO, Howard Shultz. Use at least two (2) quality academic resources. Note: Wikipedia and other Websites do not qualify as academic resources. Your assignment must follow these formatting requirements: Be......
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Analysis Chapter 1-3 (Mgt 162)
...APR 2008 PARTC QUESTION 1 Briefly discuss any three (3) benefits of planning in organization. Benefits of planning: 1. For better coordination • Planning provides a foundationfor the coordination of a broad range of organizational activities. • A plan helps to define the responsibilities of individuals and work groups and helps coordinate their activities. 2. Focus on forward thinking • The planning function forces managers to think ahead and consider resource needs and potential opportunities or threats that the organization may face in the future. 3. Participatory work environment • Successful planning requires the participation of a wide range of organizational members. • The organization benefits by having access to a broad base of experience and knowledge in the planning process. • Organizational members are more likely to “buy in” to a plan that they have helped develop. (6 marks) PART D QUESTION 1 Decision making is the process through which managers and leaders identify and resolve problems and capitalize on opportunities. a) What are the conditions in decision making? Conditions under Decision Making: a) Certainty – situation in which a decision maker can make accurate decisions because the outcome of every alternative is known. b) Risk – condition in which a decision maker is able to estimate the likelihood of certain outcomes. ......
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Mgt 380 Week 3 Dq 1&2
...MGT 380 WEEK 3 DQ 1&2 A+ Graded Tutorial Available At: http://hwsoloutions.com/?product=mgt-380-week-3-dq-12 Visit Our website: http://hwsoloutions.com/ Product Description MGT 380 Week 3 DQ 1&2, 1– It is important for a leader to be able to manage across cultures because the business place is no longer confined by location. Communication has changed dramatically and is technologically-focused in today’s market. This difference in communication technology has broken down distance barriers, allowing business to be done in more than one location at a time. According to our textbook, “First, the U.S. population is changing, which affects workforce demographics. Second, globalization, or the increasing integration of regional and national economies, is changing the way the world does business,”(Weiss, 2011, pp. 120-121). The workplace requires emphasis on cultural diversity to thrive. An Introduction to Leadership states, “Companies are now able to conduct business on a global scale, employing people all over the world through outsourcing and recruiting talent. Professionals can fly from country to country for meetings or simply hold a video conference call. The U.S. workforce is affected at all levels, as people of different educational backgrounds, generations, and cultures interact,”(Weiss, 2011, p.121). 2– In the case of Zappos, the organizational culture influences the leader. According to our textbook, “As CEO Tony Hsieh stated, “We’ve actually said......
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Mgt 500 Week 3 Assignment 1
...MGT 500 WEEK 3 ASSIGNMENT 1 A+ Graded Tutorial Available At: http://hwsoloutions.com/?product=mgt-500-week-3-assignment-1 Visit Our website: http://hwsoloutions.com/ Product Description PRODUCT DESCRIPTION MGT 500 Week 3 Assignment 1, MGT 500 Week 3 Assignment 1 – Strayer Assignment 1: Starbucks’ Strategy Due Week 3 and worth 280 points Using the Internet and Strayer University databases, research Starbucks’ organizational culture and the key leadership and management traits used to execute the business strategy. Write a four to five (4-5) page paper in which you: Suggest the key elements of Starbucks’ organizational culture that contributes to its success in a global economy. Indicate management’s role with creating and sustaining the organizational culture. Assess the effectiveness of Starbucks’ management decisions in providing innovative offerings for its customers (e.g., WiFi, style of coffee, etc.) in order to achieve its current competitive marketplace advantage. Provide support for your rationale. Determine one (1) key management competency that a successful manager at Starbucks is likely to have. Indicate one (1) way in which this particular competency is a good fit for the organizational culture. Evaluate Starbucks’ ability to achieve long-term sustainability as a global leader in the coffee industry without the organization’s CEO, Howard Shultz. Use at least two (2) quality academic resources. Note: Wikipedia and other Websites do not qualify...
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Mgt 505 Wk 3 Assignment 1
...MGT 505 WK 3 ASSIGNMENT 1 To purchase this visit here: http://www.activitymode.com/product/mgt-505-wk-3-assignment-1/ Contact us at: SUPPORT@ACTIVITYMODE.COM MGT 505 WK 3 ASSIGNMENT 1 MGT 505 WK 3 Assignment 1 - Communication Process for Nestle Int'l Find a Web site that has an “About Us” section or a “Press Release” section. Write a three to four (3-4) pages paper addressing the following: Identify the Web site, the sender, and perceived receiver. Analyze the integrated business communication. Assess the media richness of the section. More Details hidden... Activity Mode aims to provide quality study notes and tutorials to the students of MGT 505 WK 3 Assignment 1 in order to ace their studies. MGT 505 WK 3 ASSIGNMENT 1 To purchase this visit here: http://www.activitymode.com/product/mgt-505-wk-3-assignment-1/ Contact us at: SUPPORT@ACTIVITYMODE.COM MGT 505 WK 3 ASSIGNMENT 1 MGT 505 WK 3 Assignment 1 - Communication Process for Nestle Int'l Find a Web site that has an “About Us” section or a “Press Release” section. Write a three to four (3-4) pages paper addressing the following: Identify the Web site, the sender, and perceived receiver. Analyze the integrated business communication. Assess the media richness of the section. More Details hidden... Activity Mode aims to provide quality study notes and tutorials to the students of MGT 505 WK 3 Assignment 1 in order to ace their studies. MGT 505 WK 3 ASSIGNMENT 1 To......
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Chapter 3 Desicion Analysis
...SUGGESTIONS Teaching Suggestion 3.1: Using the Steps of the Decision-Making Process. The six steps used in decision theory are discussed in this chapter. Students can be asked to describe a decision they made in the last semester, such as buying a car or selecting an apartment, and describe the steps that they took. This will help in getting students involved in decision theory. It will also help them realize how this material can be useful to them in making important personal decisions. Teaching Suggestion 3.2: Importance of Defining the Problem and Listing All Possible Alternatives. Clearly defining the problem and listing the possible alternatives can be difficult. Students can be asked to do this for a typical decisionmaking problem, such as constructing a new manufacturing plant. Role-playing can be used to make this exercise more interesting. Many students get too involved in the mathematical approaches and do not pay enough attention to the importance of carefully defining the problem and considering all possible alternatives. These initial steps are important. Students need to realize that if they do not carefully define the problem and list all alternatives, most likely their analyses will be wrong. Teaching Suggestion 3.3: Categorizing Decision-Making Types. Decision-making types are discussed in this chapter; decision making under certainty, risk, and uncertainty are included. Students can be asked to describe an important decision they had......
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Mgt 434 Week 3 Dq 1
...MGT 434 Week 3 DQ 1 To Buy This material Click below link http://www.uoptutors.com/MGT-434/MGT-434-Week-3-DQ-1 You are the Personnel Manager for a company that is a clothing manufacturer. It employees 70 people nationwide. One of your primary customers is the United States Army. One day, your receptionist, who is Lebanese American, comes to you. She is the first person that anyone coming into the office encounters. She advises you that she has rediscovered her Moslem heritage and has decided to practice her faith in an open manner. She tells you that, among the dictates of the Moslem religion, is that she pray, facing Mecca in the East, five times per day. She also will be eating according to a halal diet. She also has decided that she must done the veil, as only her family and husband can see her face and her hair. She asks that she be allowed the usage of an empty conference room during the day so that she can say her prayers in private. When word of this filters out as office gossip, a group of employees, who are Christian, come to you and tell you that they are going to have a Bible study/prayer group in the lunch/break room each day at Noon. They note, in passing, that one of their prayers will be for the conversion of pagans. How do you resolve the employees’ requests? For more Assignments visit: http://www.uoptutors.com...
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