Message ID 576, 578, & 579: Possible reasons for this message:
The Windows Server that SCCM was installed on was promoted to a Domain Controller after the installation or installation occurred on a Domain Controller that was demoted to a Member server. This process interferes with the SCCM accounts created at setup.
The messages are related to registry access permissions. Verify that proper permissions are set for SCCM to update the registry keys. Use ACLRESET.EXE to reset registry key permissions.
Message ID 600: In an SCCM 2007 environment of any size, slow processing of client data files may occur – specifically those from hardware inventory, software inventory, and discovery data records (MIF, NHM, SID, SIC, DDR).
The slow processing can lead to backlogs of data in their respective inboxes. This behavior is usually seen at a central site, but could potentially occur anywhere. Work from any errors reported in the component log files on the site server: sinvproc.log, dataldr.log, ddm.log sinvproc.log, dataldr.log, ddm.log
One potential cause for this type of error is an inventory resynchronization. A Full inventory file will nearly always take longer to process than a Delta. Another common cause for slow Client data processing is Duplicate GUIDs. Refer to DuplicateGUID.xls for a list of these machines. Also check for Max Timeout, Max number of connection values in SQL configurations.
Message ID 620: This issue can occur when repeated message ID 620 errors are generated by the Collection Evaluator thread of the SCCM_Executive service. You may experience excessive disk thrashing, delays in processing advertisement status messages, and overall site server degradation when repeated message ID 620 errors are generated by the Collection Evaluator thread of the SCCM_Executive service. All errors related to SQL Server Access and Message ID 620 should be investigated and solved. Typically message ID 620 and 2511 is generated by SQL server when it encounters invalid objects. Please check the status message descriptions for more information and possible solutions.
Message ID 669: This message is caused when SCCM component raised an exception but failed to handle it. We should further investigate this problem.
Message ID 679: This message is caused as SCCM component failed to retrieve the list of SCCM sites from the site database. Please follow the status message description to fix the problem.
Message ID 1016: This message is caused when the Site Component Manager fails to install an SCCM component on site system. Please review previous messages in status viewer to identify the root cause of the problem.
Message ID 1028, 1037, and 1048: These messages are almost always indicative of missing or incorrect Sender addresses between sites.
Message ID 1080, 1081, 1084 & 1090: This message is caused because SCCM Site Component Manager does not have sufficient access rights to administer the site system. Please Verify Site System Connection accounts are properly configured to allow SCCM to administer the site system.
Message ID 1098 & 1020: Sites where these messages occurr are having problems with its SCCM Component Service and/or Executive services failing to restart or reinstall.
Message ID 1104: This message is caused when an SCCM Component crashes unexpectedly. Please verify the crash log to identify the root cause of the failure.
Message ID 1215: This is in the “Warning” messages column so much it has triggered a “Critical” notification. It reads, SCCM Status Manager received a status message reported by component “Software Distribution” running on computer “ComputerName”, and the time stamp on the message is more recent than the current system time on the site server.
Message ID 2302: This is due to the inability of a Site to send and update packages to a Distribution Point.
· The path defined for the package being incorrect. Within the Package properties – Data Source tab, change the Source Directory to the correct location.
Please follow http://support.microsoft.com/?kbid=886109 to fix this error. This message could also be a result of distribution manager trying to access an invalid DP Share.
· Always refer to the DistMgr.log file for more information.
Messages ID 2303, 2344, & 2345: These are generated when Distribution Manager is unable to create/remove the Virtual Directory from a DP. Please verify if IIS components are installed and configured correctly.
Message ID 2328: These messages are generated if the package source files are inaccessible due to permissions issue or server/share unavailability. See the DistMgr.log for the package information and distribution point causing the errors.
Message ID 2402: This message is most likely being caused by synchronization errors. A symptom could be a backlog in the CollEval box directory shown in the Site Server Health.xls.
Message ID 2349: This message is generated only by Windows Server 2007-based SCCM sites, and it is designed to notify an administrator when the WebDAV extensions are not installed on a Windows Server 2007 BITS enabled Distribution Point.
Message ID 2509, 2511, 2542, & 2543: This message may be due to an improper configuration of collections. Please verify the collection ID which is causing this error and fix it. Also please refer to Microsoft Knowledge Base article 886136 for a possible hotfix.
Message ID 2528: This message is caused when the collection table is queried for a subcollection that does not exist in the child site database or the parent site. To solve this please identify *.psd files that contain references to the subcollections reporting the warning and delete it.
Message ID 2530: These messages may be logged due to Site Systems having lost the ability to communicate with their SQL database. This may be resolved by replacing the deleted file msvcr70.dll and reregistering said file.
Message ID 2636: The SCCM Discovery Data Manager failed to process a discovery data recorded because it cannot update the data source. This can be caused by a workstation sending up corrupted data to the SCCM Site Server. Possible scenarios are an incorrect year that is contained in the DDR record in question. For example, the date stamp in the DDR record is “01/01/1601” instead of “01/01/2006”. In this scenario, SQL reports a syntax error in the DDM.log file on the SCCM site server computer. See the following information to troubleshoot the issue. How to troubleshoot problems with software inventory in SCCM 2.0 and SCCM http://support.microsoft.com/?id=826849
Message ID 2700: This problem occurs because inventory data loader has encountered an error while processing MIF files. Please verify bad .mif files and investigate which property is causing this error also check for value “unsupported” as described in article http://support.microsoft.com/?id=843219
Message ID 2702, 2703, 3701, & 3707: This message may be generated when Inventory data loader tries to update information for a machine whose discovery record does not exist. This message could indicate inconsistent client GUIDs in the SCCM database preventing SCCM from processing discovery and inventory information for clients. Execute the following query in SQL Query Analyzer:
SELECT * FROM System_Disc Sys JOIN MachineIdGroupXRef XRef ON Sys.ItemKey=XRef.MachineID WHERE IsNULL(SCCM_Unique_Identifier0,”) !=IsNULL(GUID,”)
If this query returns rows, this indicates inconsistent GUIDs, execute the following to resolve:
DELETE Sys FROM System_Disc Sys JOIN MachineIdGroupXRef XRef ON Sys.ItemKey=XRef.MachineID WHERE IsNULL(SCCM_Unique_Identifier0,”) !=IsNULL(GUID,”)
Message ID 3015 and 3011: SCCM client installation is failing. SCCM will place the failed installations into a “retry” status. These messages are indicating that SCCM is unable to install the client on targeted machines. Please reference CCRRetryReport-AllSites.xls for a list of machines that are failing. The following information may be helpful
Error 53: Network resource not found. It occurs when the server is not able to resolve the target computer by name or the target computer is offline. To troubleshoot this error, make sure you can ping the target from the site server by name.
Error (5) and Error 1326.
Error 5: Access denied. Error 1326: Logon failure: unknown user name
or bad password. This occurs when the account (listed in the log file) can not
connect to the Admin$ share. To troubleshoot this, make sure you can connect from the site server to the target machine’s Admin$ share under the context of the account. For example: NET USE * \\SERVER1\ADMIN$ /U:domain1\SCCMacct1 If you get a message that says “Credentials conflict…” then you already have an existing connection. To see what connections you have just type NET USE at a cmd prompt. To delete a connection, type NET USE \\server1\ipc$ (or whatever share or drive letter) /d.
Error (3) .
Error 3: Cannot find the path specified. This occurs when the path is not
valid on the target computer. To troubleshoot this, make sure the Admin$ share and the C$ share exist. The TEMP variable must also be valid (you can see this by typing SET at a command prompt). If that still does not work, check to see if there is any part of the SCCM client installed on the target. If there is, remove it.
Note: All of the errors above are WIN32 errors, which means they are error codes used by the WIN32 APIs. You can lookup any WIN32 error by using the ERROR32 tool on the SCCM CD. They syntax is: ERROR32 <error#>. This works for all Back Office products.
Message ID 3400: These messages are occurred because scheduler is trying to send job to child site server whose address is not configured or the child site server does not exist anymore in the hierarchy. When you remove a secondary site, Hierarchy Manager attempts to delete all jobs for the deleted site. While Hierarchy Manager is deleting all jobs for the child site, Replication Manager, Distribution Manager, or Offer Manager may still be creating jobs for the deleted site as a result all jobs which are target to the deleted sites many not be cleaned successfully. To solve this problem please check the schedule. log file and identify the jobs targeted to deleted site. Stop scheduler and manually delete the jobs and start the scheduler component.
Message ID 3401: Sender is closed during backup time.
Message ID 3500: This is typical in environments where links between sites are slow and/or possibly saturated. SCCM recovers from these events by placing the files in a retry state until the data is delivered.
Message ID 3512: The Management Point may be prevented from connecting to the server that is running Microsoft SQL Server. Review KB832109 to resolve this problem.
Message ID 3517: These messages are occurred if the sender account does not need administrative privileges on the site or any SCCM share. It needs to be added to the SitetoSiteConnection_XXX group on the destination site.
Message ID 3530: This is a Lan Sender error. These are common in environments where the link between sites may be unavailable at times. These messages may occur if the site server is offline or cannot be accessed using FQDN. Please verify if you could access the destination server using local system account credentials.
Message ID 3600: Please use KB889429 and verify that you are not having the same symptoms. That is article is related to SCCM 2.0 SP5.
Message ID 3812: This problem typically occurs when the .ofr advertisement file on a Client Access Point (CAP) is missing, corrupted, or missing required data. When this problem occurs, the advertisement does not run and is not displayed. Review KB886108 to resolve this problem.
Message ID 4406: These messages occur due to public key corruption or package corruption over the network. Please verify despooler.log to fix the problem.
Message ID 4908: These messages occur when the Management Point could not add machine accounts to the SQL Server authentication. As a workaround please add the machine account to the administrators group on the SQL server.
Message ID 4912 & 4913: This status message indicates that the site was unable to create and/or write information to the Systems Management container in Active Directory. Verify that this site server and all SCCM site servers with a MP and/or SLP have permissions to this container.
Message ID 4915: These messages are occurred if there are duplicate entries of Management Point in the domain. If so, please delete one entry from AD using ADSIEdit.
Message ID 4918: Please verify that the schema has been extended for SCCM Service Pack 2.
Message ID 4950, 4951, 4960 and 4963: These messages are occurred if SCCM component manager fails to install Management Point.
Message ID 5000, 5002, 5004, 5008, 5025, 5026, 5027, 5032, 5033, or 5043: These status messages indicate that the Backup task has not been completed successfully. This backup cannot be used to repair the site in case of failure.
Message ID 5203, 5303, & 5503: Verify that the LDAP query specified in any SCCM AD discovery methods contain a valid path and/or the Site Server’s ability to read all objects.
Message ID 5204: This may be generated due to an inability of the SCCM Active Directory System Discovery agent to bind to Active Directory objects. A reboot of the site server where you are experiencing the issue may provide a resolution.
Message ID 5400: This is caused because account used to connect the MP to the site server may be locked out or may not have needed permissions. Verify that the account is not locked out and that it has needed permissions
Message ID 5412: The possible cause for this error is XML parser might not be registered correctly. Please register the XML parser with the following command “regsrv32 msxml3.dll” at command prompt.
Message ID 5413: The possible cause for this error is if client’s DDR reported site code does not match the assigned site code. This can be verified from SCCM_ccm\logs\mp_ddr.log. To resolve the issue reassign the client to appropriate site.
Message ID 5414 & 5415: It is possible that the System Certificates are Incorrect. Verify if site system accounts are in SCCM_SitesystemtoSQLConnection_XXX group. To resolve System Certificate issue
o Stop SCCM Executive Service
o Backup HKLM\Software\Microsoft\SystemCertificates\SCCM registry key
o Delete HKLM\Software\Microsoft\SystemCertificates\SCCM registry key
o Start SCCM Executive Service
o Restart SCCM Agent Host Service
o The registry should rebuild after a short time.
Message ID 5420: It might be due to network problems, SQL server Service Principal Names (SPNs) are not registered correctly in Active Directory, insufficient access rights and SQL Server might be down.
To resolve SQL SPN issue please follow article 829868. Please verify that the Management Points machine accounts are members of the SCCM_SiteSystemToSQLConnection_<primary site code> group on the primary site.
Message ID 4963, 5436 & 5420: These are indicative of Management Point failures. Verify the Authentication and access control of Default Web site properties and Stop and Start “SCCM Agent Host Services”. Also please refer to Microsoft Knowledge Base article 838891.
Message ID 5430 & 5431: The problem is caused because the site server could not register/unregister Management Point information in WINS.
Message ID 5432 & 5433: This problem is most likely related to Management Point installation failures. Please check the MPControl.log and MPSetup.log files for errors and a possible reinstall of the Management Point at the affected site.
Message ID 5441: Add appropriate site systems machine account to Systems Management Container with full control permissions.
Message ID 5504: I believe this error is begin caused by the fact that this Primary Site has Active Directory System Group Discovery configured to run every 15 minutes and the load on the Domain Controller is too high. This setting needs to be reduced to daily. Refer to Discovery Settings section of this report for more information.
Message ID 5600: These messages are occurred if SCCM Software Metering Processor failed to read and configure the registry. SCCM Software Metering Processor is waiting for the information to become available and will retry obtaining the registry information at its next interval.
Message ID 5613, 5614 and 5615: This indicates that the Software Metering Processor is failing to process .MUX files from clients. Review the SWMProc.log for details. A look at these files in the inboxes\swmproc.box\corrupt directory usually shows that the processing StartTime and EndTime are out of sync. Actually showing an EndTime prior to the StartTime. Verify that the time on the clients sending up these files is correct.
Spotify Terms and Conditions of Use
Effective as from 5 March 2014
- Changes to the Agreements
- Enjoying Spotify
- Licence and assignment
- Third Party Applications
- User generated content
- User Guidelines
- Copyright infringement
- Technology limitations and modifications
- Export control
- Payments, cancellations and cooling off
- Term and termination
- Entire agreement
- Choice of law, mandatory arbitration and venue
- Local Country chart
We’re pleased to make our Service available to you. The Spotify Service includes social and interactive features.
In order to use the Spotify Service, you need to (a) be 18 or older, or be 13 or older and have your parent or guardian’s consent to these Terms, (b) have the power to enter a binding contract with us and are not barred from doing so under any applicable laws, and (c) be resident in the Local Country. You also warrant that any registration information that you submit to Spotify is true, accurate and complete, and you agree to keep it that way at all times.
2. Changes to the Agreements
Occasionally we may, in our discretion, make changes to the Spotify Service and Agreements. When we make changes to the Agreements that we consider material, we’ll notify you through the Service. By continuing to use the Service after those changes are made, you are expressing and acknowledging your acceptance of the changes.
3. Enjoying Spotify
Here’s some information about all the ways you can enjoy Spotify.
Spotify account holders may access the Spotify Service by any of our several Subscriptions:
- Free Service: an ad-based, free-of-charge service;
- Unlimited Service: a subscription fee-based service;
- Premium Service: an ad-free, subscription fee-based service which enables you to listen to music while not connected to the internet, among other features; or
- Mobile Service: via a supported mobile handset.
The Premium Service permits you to store cached content on up to three (3) personal computers, mobile handsets and/or other relevant devices (collectively “Devices”) while your Premium Service subscription is active. You may not transfer copies of cached content to any other device via any means. By using the Mobile Service, you agree to accept the Mobile Terms and to register for the Service as a mobile subscriber. The Premium Service and the Unlimited Service are hereinafter referred to as “Paid Subscriptions”.
3.2 Codes and other Limited Offers
If you have purchased a code sold by or on behalf of Spotify for access to the Unlimited Service or Premium Service for the time period indicated on your email, card or paper receipt (“Code”), or if you are accessing the service through some other limited offer which you received or purchased from Spotify (“Limited Offer”), these Agreements apply to your access to the Service. Any separate sets of terms and conditions presented to you along with the Code or other Limited Offer also apply to your access to the Service using the Code or Limited Offer.
Subject to any rights you may have under Section 12, Codes are only redeemable in the country where you purchased such Code, not redeemable for cash and may not be returned for a cash refund, exchanged, resold or used to purchase other Codes.
From time to time, we may offer trials of the Premium Service and/or Mobile Service for a specified period without payment (a “Trial”). Spotify reserves the right, in its absolute discretion, to determine your eligibility for a Trial, and to withdraw or to modify a Trial at any time without prior notice and with no liability.
For some Trials, we’ll require you to provide your payment details to start the Trial. At the end of such Trials, we may automatically start to charge you for the Premium Service on the first day following the end of the Trial, on a recurring monthly basis. By providing your payment details in conjunction with the Trial, you agree to this charge. If you do not want this charge, you must change your Subscription to the Free Service through your Spotify account’s settings before the end of the Trial.
4. Licence and assignment
The Spotify Service and the content provided through it are the property of Spotify or Spotify's licensors, and we grant you a limited, non-exclusive, revocable licence to make personal, non-commercial use of the Spotify Service and to receive the media content made available through the Spotify Service in your Local Country, based on the Subscription or Trial you have selected (the “Licence”). This Licence shall remain in effect for a period of 20 years unless terminated by you or Spotify.
The Spotify software applications are licensed, not sold, to you, and Spotify retains ownership of all copies of the Spotify software applications even after installation on your Devices. Spotify may assign these Agreements or any part of them without restrictions. You may not assign these Agreements or any part of them, nor transfer or sub-licence your rights under this Licence, to any third party.
All Spotify trademarks, service marks, trade names, logos, domain names, and any other features of the Spotify brand are the sole property of Spotify. This Licence does not grant you any rights to use the Spotify trademarks, service marks, trade names, logos, domain names, or any other features of the Spotify brand, whether for commercial or non-commercial use.
You agree to abide by our User Guidelines and not to use the Spotify Service (including but not limited to its content) in any manner not expressly permitted by the Terms.
Third party software libraries included in the Spotify Service are licensed to you either under these Terms, or under the relevant third party software library’s licence terms as published in the help or settings section of our desktop and mobile client and on our website.
5. Third Party Applications
6. User generated content
Spotify users may post, upload and/or contribute (“post”) content to the Service, including pictures, text and playlist compilations (“User Content”). You represent that you have the right to post any User Content which you post to the Service, and that such User Content, or its use by us as contemplated by this Agreement, does not violate these Agreements, applicable law, or the intellectual property rights of others. You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any User Content that you post on or in connection with Spotify. This license lasts until you terminate your Spotify account, except in the case of User Content that you have published, made public and/or share with others. Aside from the rights specifically granted herein, you retain ownership of all rights, including intellectual property rights, in the User Content that you post to the Spotify Service, except that, where applicable under Local Country law, you agree to waive your right to be identified as the author of any User Content on the Spotify Service and your right to object to derogatory treatment of such User Content.
Spotify does not monitor, review, or edit User Content, but reserves the right to remove or disable access to any User Content for any or no reason, including but not limited to, User Content that, in Spotify’s sole discretion, violates these Agreements. Spotify may take these actions without prior notification to you. Removal or disabling of access to User Content shall be at our sole discretion, and we do not promise to remove or disable access to any specific User Content.
Spotify is not responsible for User Content nor does it endorse any opinion contained in User Content. If you believe that any User Content infringes your intellectual property rights, please click here, or if you believe that any User Content does not comply with the User Guidelines (Section 8 below) or that your rights under applicable law have been otherwise infringed by any User Content, please contact us at firstname.lastname@example.org.
In consideration for the rights granted to you under these Terms, you grant us the right (a) to allow the Spotify Service to use the processor, bandwidth and storage hardware on your Device in order to facilitate the operation of the Service, (b) to provide advertising and other information to you, if you subscribe to the Free Service, and (c) to allow our business partners to do the same.
You grant Spotify a non-exclusive, transferable, sub-licensable, royalty-free, perpetual, worldwide licence to use, reproduce, make available to the public, publish, translate and distribute any User Content that you post on or otherwise provide through the Spotify Service.
These Terms are not intended to grant rights to anyone except you and Spotify, and in no event shall these Terms create any third party beneficiary rights. Any failure by Spotify to enforce these Terms or any provision thereof shall not waive Spotify’s right to do so.
8. User Guidelines
We’ve established a few ground rules for you to follow when using the Service, to make sure Spotify stays enjoyable for everyone. Please follow these rules and encourage other users to do the same.
Spotify respects intellectual property rights and expects you to do the same. This means, for example, that the following is not permitted: (a) Copying, reproducing, “ripping”, recording, or making available to the public any part of the Spotify Services or content delivered to you via the Spotify Services, or otherwise any making use of the Spotify Service which is not expressly permitted under these Terms; (b) using the Spotify service to import or copy any local files you do not have the legal right to import or copy in this way; (c) reverse-engineering, decompiling, disassembling, modification or creating derivative works based on the Spotify Services or any part thereof; (d) circumventing any technology used by Spotify, its licensors, or any third party to protect content accessible through the Service; (e) renting or leasing of any part of the Services; (f) circumventing of any territorial restrictions applied by Spotify; (g) artificially increasing play count or otherwise manipulating the Services by using a script or other automated process; (h) removing or altering any copyright, trademark or other intellectual property notices contained on or provided through the Spotify Service; (i) providing your password to any other person or using any other person’s user name and password.
Please respect Spotify and other users of the Spotify Service. Don’t engage in any activity on the Service or upload User Content, including registering and/or using a username, which is or includes material that (a) is offensive, abusive, defamatory, pornographic or obscene; (b) is illegal, or intended to promote or commit an illegal act of any kind, including but not limited to, violations of intellectual property rights, privacy rights or proprietary rights of Spotify or a third party; (c) includes personal data of third parties or is intended to solicit such personal data, (d) includes malicious content such as malware, trojan horses or viruses, or otherwise interferes with any user’s access to the Service; (e) is intended or does harass or bully other users; (f) impersonates or misrepresents your affiliation with another user, person or entity, or is otherwise fraudulent, false, deceptive, or misleading; (g) uses automated means to artificially promote content; (h) involves the transmission of unsolicited mass mailing (“spam”), junk mail, chain letter, or similar, including through the Spotify inbox; (i) involves commercial or sales activities, such as advertising, contests, sweepstakes, or pyramid schemes; (j) promotes commercial products or services; (k) interferes with the Spotify Service, tampers with or attempts to probe, scan, or test for vulnerabilities in the Service or Spotify’s computer systems or network, or breaches any of Spotify’s security or authentication measures, or (l) conflicts with the Agreement, as determined by Spotify. You agree that Spotify may also reclaim your username for any reason.
Please be thoughtful about what you make public on Spotify. The Spotify Service includes social and interactive features, including the ability to post User Content, share content, and make certain information about you public, as further described in your account settings. Remember that shared or publicly available information may be used and re-shared by other users on Spotify or across the web, so please use Spotify carefully and manage your account settings regularly. Spotify has no responsibility for your choices to make any actions or material public on the Service.
Your password protects your user account, and you are solely responsible for keeping your password confidential and secure. You understand that you are responsible for all use of your username and password on the Service. If your username or password is lost or stolen, or if you believe there has been unauthorized access to your account by third parties, please notify us immediately and change your password as soon as possible.
9. Copyright infringement
Spotify respects the rights of intellectual property owners. For details on Spotify’s copyright policy, please click here.
10. Technology limitations and modifications
Spotify will make reasonable efforts to keep the Spotify Service operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. Spotify reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Spotify Service, with or without notice, all without liability to you for any interruption, modification, or discontinuation of the Spotify Service or any function or feature thereof. You understand and agree that Spotify has no obligation to maintain, support, upgrade, or update the Service, or to provide all or any specific content through the Service.
11. Export control
Spotify’s products may be subject to U.S. export and reexport control laws and regulations, including the Export Administration Regulations (“EAR”) maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department’s Office of Foreign Assets Control (“OFAC”), and the International Traffic in Arms Regulations (“ITAR”) maintained by the Department of State. You warrant that you are (1) not located in Cuba, Iran, North Korea, Sudan, or Syria, and (2) are not a denied party as specified in the regulations listed above.
You agree to comply with all applicable export and reexport control laws and regulations, including the EAR, trade and economic sanctions maintained by OFAC, and the ITAR. Specifically, you agree that you shall not – directly or indirectly – sell, export, reexport, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from Spotify under these Agreements to any destination, entity, or person prohibited by the laws or regulations of the United States, without obtaining prior authorization from the competent government authorities as required by those laws and regulations. This export control clause shall survive termination or cancellation of these Agreements.
12. Payments, cancellations and cooling off
If you reside in a Local Country which is part of the European Union and have purchased a Paid Subscription or Code online, you have the right to change your mind and receive a full refund within fourteen (14) days of purchase (the “Cooling-off Period”), but only if you have not logged in or otherwise redeemed or started to consume them.
If you have a Paid Subscription, your payment to Spotify will automatically renew at the end of the subscription period, unless you cancel your Paid Subscription through your subscription page before the end of the current subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the Free Service. However, if you cancel your payment and/or terminate the Terms after the Cooling-off Period is over (where applicable), and/or before the end of the subscription period, we will not refund any subscription fees already paid to us.
Spotify may change the price for the Paid Subscriptions from time to time, and will communicate any price changes to you. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. By continuing to use the Spotify Service after the price change takes effect, you accept the new price.
13. Term and termination
These Terms will continue to apply to you until terminated by either you or Spotify. Spotify may terminate the Terms or suspend your access to the Spotify Service at any time, including in the event of your actual or suspected unauthorised use of the Spotify Service or non-compliance with the Terms. If you or Spotify terminate the Terms, or if Spotify suspends your access to the Spotify Service, you agree that Spotify shall have no liability or responsibility to you and Spotify will not refund any amounts that you have already paid, to the fullest extent permitted under applicable law. To learn how to terminate your Spotify account, please contact us through the Customer Service contact form.
We endeavor to provide the best service we can, but you understand and agree that THE SPOTIFY SERVICE IS PROVIDED “AS IS”, WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. YOU USE THE SPOTIFY SERVICE AT YOUR OWN RISK. SPOTIFY DISCLAIMS ANY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. In addition, Spotify does not warrant, endorse, guarantee or assume responsibility for any Third Party Applications, Third Party Application content, User Content, or any other product or service advertised or offered by a third party on or through the Spotify Service or any hyperlinked website, or featured in any banner or other advertising. You understand and agree that Spotify is not responsible or liable for any transaction between you and third-party providers of Third Party Applications or products or services advertised on or through the Spotify Service. As with any purchase of a product or service through any medium or in any environment, you should use your judgment and exercise caution where appropriate. No advice or information whether oral or in writing obtained by you from Spotify shall create any warranty on behalf of Spotify in this regard. Some aspects of this section may not apply in some jurisdictions.
You agree that, to the extent permitted by applicable law, your sole and exclusive remedy for any problems or dissatisfaction with the Spotify Service, the Third Party Applications or the Third Party Application content is to uninstall any Spotify software and to stop using the Spotify Service, the Third Party Applications or the Third Party Application content.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL SPOTIFY, ITS OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, DIRECTORS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, SUPPLIERS OR LICENSORS BE LIABLE FOR (i) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL (INCLUDING LOSS OF USE, DATA, BUSINESS, OR PROFITS) DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE THE SPOTIFY SERVICE, THIRD PARTY APPLICATIONS OR THIRD PARTY APPLICATION CONTENT, REGARDLESS OF LEGAL THEORY, WITHOUT REGARD TO WHETHER SPOTIFY HAS BEEN WARNED OF THE POSSIBILITY OF THOSE DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; (ii) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SPOTIFY SERVICE, THIRD PARTY APPLICATIONS OR THIRD PARTY APPLICATION CONTENT MORE THAN THE AMOUNTS PAID BY YOU TO SPOTIFY DURING THE PRIOR THREE MONTHS IN QUESTION.
Nothing in these Agreements removes or limits Spotify’s liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence. Some aspects of this section may not apply in some jurisdictions.
16. Entire agreement
These Agreements constitute all the terms and conditions agreed upon between you and Spotify and supersede any prior agreements in relation to the subject matter of these Agreements, whether written or oral. Any additional or different terms or conditions in relation to the subject matter of the Agreements in any written or oral communication from you to Spotify are void. You represent that you have not accepted the Agreements in reliance on any oral or written representations made by Spotify that are not contained in the Agreements.
Please note, however, that other aspects of your use of the Spotify Service may be governed by additional agreements. That could include, for example, access to the Spotify Community for customer support, access to the Spotify Service as a result of a gift card, or free or discounted Trials. You will agree to separate terms and conditions in those circumstances, which are listed in full here. Those terms and conditions shall govern only with regard to the aspect of the Service to which they apply, and are distinct from and supplemental to these Agreements, and do not supersede these Agreements. To the extent that there is any conflict between those agreements and these Agreements, these Agreements shall control, except as otherwise provided in these Terms
Occasionally we may offer you the chance to participate in sweepstakes, contests, and surveys (“Special Promotions”) through the Service. Special Promotions may be governed by terms and conditions that are separate from these Terms. If the provisions of a Special Promotion’s terms and conditions conflict with these Terms, those separate terms and conditions shall prevail.
Should any provision of the Terms be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Terms, and the application of that provision shall be enforced to the extent permitted by law.
18. Choice of law, mandatory arbitration and venue
Unless otherwise required by a mandatory law of a member state of the European Union or any other jurisdiction, these Agreements are subject to the laws of Sweden, without regard to choice or conflicts of law principles. Further, you and Spotify agree to the exclusive jurisdiction of the courts of Sweden to resolve any dispute, claim or controversy that arises in connection with these Agreements.
If you are a United States user, the following mandatory arbitration provisions also apply to you:
- You and Spotify agree that any dispute, claim or controversy arising out of or relating in any way to the Spotify Service or your use thereof, including our Agreements, shall be determined by mandatory binding arbitration. You agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Spotify are each waiving the right to a trial by jury and the right to participate in a class or multi-party action. This arbitration provision shall survive termination of these Agreements and the termination of your Spotify account. The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association (the “AAA Rules”), as modified by these Agreements, and as administered by the AAA. You and Spotify agree that these Agreements involve interstate commerce and are subject to the Federal Arbitration Act.
- You and Spotify agree that (a) any claims seeking to enforce, protect, or determine the validity or ownership of any intellectual property rights, and (b) any claims related to allegations of theft, piracy or unauthorized use of the Spotify Service are NOT subject to mandatory arbitration. Instead, you and Spotify agree that these claims (including but not limited to claims for injunctive or equitable relief) shall be exclusively decided by courts of competent jurisdiction in San Francisco County, California or New York, New York, and that applicable California and/or Federal law shall govern, without regard to choice of law principles.
- YOU AND SPOTIFY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A CLASS MEMBER OR IN ANY REPRESENTATIVE CAPACITY OR PROCEEDING. Further, no arbitrator shall consolidate any other person’s claims with your claims, and may not otherwise preside over any form of a multi-party or class proceeding. If this specific provision is found to be unenforceable in any way, then the entirety of this arbitration section shall be null and void. The arbitrator may not award declaratory or injunctive relief.
- Any arbitration must be commenced by filing a demand for arbitration with the AAA within ONE (1) YEAR after the date the party asserting the claim first knows or reasonably should know of the act, omission or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that time period. If applicable law prohibits a one-year limitations period for asserting claims, any claim must be asserted within the shortest time period permitted by applicable law. Your arbitration fees and your share of arbitrator compensation will be limited to those fees set forth in the AAA's Consumer Rules with the remainder paid by Spotify. Any arbitration costs or fees deemed “excessive” will be paid by Spotify.
19. Local Country chart
This chart details the Spotify entity with which you are contracting by accepting these Agreements, depending on your Local Country of residence.
|Local Country of Residence||Spotify entity|
|Australia or New Zealand||Spotify Australia PTY. Ltd., registration number ACN 154 200 941|
|Austria||Spotify Austria GmbH, registration number FN 354148 g|
|Belgium||Spotify NV, registration number 0841.023.949|
|Denmark||Spotify Denmark ApS, registration number 33785348|
|Finland||Spotify Finland Oy, registration number 2388862-0|
|France||Spotify France SAS, registration number 51193072900013|
|Germany||Spotify GmbH, registration number HRB 114 530 B|
|Liechtenstein, Luxembourg, Monaco and Andorra||Spotify AB, registration number 556703-7485|
|Netherlands||Spotify Netherlands B.V., registration number 34388788|
|Norway||Spotify Norway AS, registration number 994 445 820|
|Spain||Spotify Spain S.L, registration number B85346294|
|Sweden||Spotify Sweden AB, registration number 556786-5729|
|Switzerland||Spotify Switzerland AG, registration number CH-020.3.037.242-8|
|United Kingdom or Ireland||Spotify Limited, registration number 06436047|
|USA||Spotify USA Inc, registered in Delaware with registration number 4664052|
Thank you for reading our Terms. We hope you enjoy Spotify.
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